Aged Rodent Tissue Bank Handbook

Purchasing and Billing

Orders must be placed through the NIA only by e-mail and must be submitted on the NIA Aged Rodent Tissue Bank Order Form (PDF, 14K).  An accessible version of the Tissue Order Form is also available for Word (46K). All information requested on the order form must be provided. Billing will be done by the Contractor, BioReliance, and remittance is made to the Contractor, so make the Purchase Order out to BioReliance. As of April 1, 2012, a copy of the Purchase Order (.pdf) must emailed along with the order form. Orders will not be submitted to the Contractor if the Purchase Order is missing. If a credit card is used for payment, attach the credit card order (PDF, 41K) form. An accessible version of the credit card order form is available for Word (41K). NIA can refuse to take orders from customers with outstanding invoices. Payment is in United States Dollars.

Order Acknowledgement

Acknowledgement of receipt of orders will be e-mailed to the contact person within two business days of receipt of the order. Contact our office if an acknowledgement is not received within that timeframe. We will phone/e-mail the contact person if there is any difficulty filling the order.

Delivery

Complete orders received by NIA no later than Noon Tuesday ET normally can expect following week delivery, dependent on availability. Orders may be submitted for future shipping if the desired tissue is already scheduled for collection but has not yet been collected, but the order form must be complete, including P.O. number.

Notice: Problems regarding the status of orders upon delivery must be brought to the attention of the NIA BRB Order Desk within 24 hours of receipt of the order. Replacements or credits will only be provided for incorrectly filled orders or orders lost due to shipping problems.