Purchasing and Billing
Orders must be placed through the NIA only by e-mail and must be submitted on the NIA Tissue Bank Order Form (XLS 12K). All information requested on the order form must be provided. Tissues are provided to eligible studies at no cost to the investigator.
Acknowledgement of receipt of orders will be e-mailed to the contact person within two business days of receipt of the order. Contact our office if an acknowledgement is not received within that timeframe. We will phone/e-mail the contact person if there is any difficulty filling the order.
Complete orders received by NIA no later than Noon Tuesday ET normally can expect following week delivery, dependent on availability. Orders may be submitted for future shipping if the desired tissue is already scheduled for collection but has not yet been collected, but the order form must be complete.
Notice: Problems regarding the status of orders upon delivery must be brought to the attention of the NIA BRB Order Desk within 24 hours of receipt of the order. Replacements will only be provided for incorrectly filled orders or orders lost due to shipping problems.